FAQs

DMilaco appreciates your business. We know there are many questions you may have. Please review the information below to understand our process and policies as we work to complete your order.

Policies
We love our customers. We work hard to make sure our customers are 100% satisfied with your purchase. If for some reason we miss the mark, you can return the product for an exchange or credit on your next purchase. If you are requesting an exchange, the same size and style must be ordered. Any product you return must be in the same condition you received it and in the original packaging (if applicable). Please keep the receipt. You can return a product for up to 30 days from the date you purchased it.
Artwork
DMilaco employs talented artists to create your artwork.  Whether you come in with any idea sketched out, or have no ideas at all, we will provide you with samples to approve before your order is printed.
 
PROVIDING ART
PRINT READY ARTWORK:   If you create your own artwork, please submit it to art@dmilaco.com.  Artwork fees will apply unless artwork is submitted in a print ready format.  Acceptable formats are:  eps, ai, or jpg.  Please submit artwork in Adobe Illustrator vector format, and convert all text to outlines.  Please submit jpg files in black and white and in 300 dpi or higher.  Artwork submitted in other formats may need to be recreated, and artwork fees will apply.  Recreated artwork cannot be guaranteed to match exactly.  
 
CLIENT DRAWINGS or IMAGES:   Please designate if you would like your artwork exactly as you submit it, or if that is a beginning idea for our artists to start from.  By supplying artwork to DMilaco to recreate or use, client claims and is liable for rights of use.
SPONSORS:  If your artwork includes sponsors’ logos please provide them for our artist in the above requested formats.  Recreating multiple logos is essentially designing all of those pieces, and art fees will apply or each piece. 
 
APPROVAL & CHANGES
Your artist will notify you when your artwork is ready for approval.  Up to two rounds of changes are included in your art price.  Further changes are subject to additional charges.  Please proof-read, check for errors and design changes.  Upon your approval DMilaco is not liable for any errors or changes.  Any alterations following your approval are subject to additional charges. Clients are responsible for payment of reprints due to errors in approved artwork.
 
LOGO PACKAGES
Contact DMilaco if you are interested in purchasing your artwork for additional use.  We offer several packages to meet your basic or comprehensive needs.  DMilaco creates custom artwork for our clients.  That artwork is under DMilaco's copyright and any additional use is prohibited without DMilaco's written consent. 
Order Forms & Web Orders
DMilaco offers our clients a online ordering, free basic Order Form or the option to purchase a Custom Order Form.  Customized Order Forms are created for more detailed orders and options.  The fee for Customized Order Forms, with pricing dependent upon complexity of art and options offered.
 
CHANGES: Up to two rounds of changes are included in your Customized Order Form price.  Upon your approval DMilaco is not liable for any errors or changes.  Changes following your approval are subject to additional charges.
 
PRINTING: Clients are provided high quality pdf files for printing.
We now offer customers the option to take team, or group orders online. We can post your items online and provide a link for users to order and pay online. Just ask.
Process
Our standard process for most orders goes as follows:

1.  Place your order: provide artwork information or files, shirt sizes and colors, date needed, and payment
2.  Approve your artwork (your artist will notify you when it is complete)
3.  We print your Order
4.  We call you to pick it up!

We will contact you through the process, but you are always welcome to contact us if you have questions.

Can I get several designs or shirt options for my event?
As a general rule, the more decisive and less complicated the requests, the easier the process.  When ordering for a group it may be tempting to try and offer many, many choices, but we find that a few choices are sufficient, and much less complicated and expensive for all involved.
 
Can I just get artwork then take orders before placing my order?
Yes, we can create artwork for you to use while taking orders.  Please note, we do require a deposit for the artwork, to be applied to your order once it is placed.
 
What is your turn around time?
Our standard turn around time is 2 weeks.  We can process your order quicker, if needed.  Rush fees apply.
 
Can I bring in my own apparel to have it printed on?
Yes!
 
Is there a minimum order I have to have?
No, you can order as few as 1 item, though it is much more cost effective for you to order larger quantities.
Copywrite
DMilaco creates custom artwork for our clients.  That artwork is under DMilaco's copyright and any additional use is prohibited without DMilaco's written consent.
 
Contact DMilaco if you are interested in purchasing your artwork for additional use.  We offer several packages to meet your basic or comprehensive needs.
 
Do you hold the copyrights to your images? 
Yes. All works of art within this website are protected under U.S. copyright laws and international conventions. No portion of the artists works or statements may used, copied, or transferred electronically, without prior written permission from DMilaco.
 
Do you have a terms of use for your images? 
Yes. The images (artworks) that appear on this site may not be removed from this site, may not be displayed anywhere else on the internet, may not be downloaded, and may not be copied or modified in any way.
 
Can I use your images for my project? 
Only if you have prior written permission from DMilaco. If you see this work being used on any other website please let us know by sending an email to info@dmilaco.com. Thanks!
 
What if I buy one of your products, then can I use it for my project? 
No. When you purchase a product, you are only purchasing the item - not the rights to reproduce it. Modifying or reproducing copyrighted artwork is considered copyright infringement and it is illegal.
 
What is copyright infringement? 
With artwork, copyright infringement usually means that copyrighted artwork has been displayed, modified, distributed, or reproduced, without permission from the artist (or copyright owner). 
 
I have changed one of your images quite a bit with a graphics program, now can I use this "new" image? 
No. As stated above, modifying copyrighted artwork is considered copyright infringement and it is illegal.
 
What if I am not selling them, then is it okay to use your images? 
No. It is illegal to use copyrighted images, even if it is not for profit.
 
Can I use your images if I include your copyright statement with each image? 
No. Images can not be used without prior written permission from DMilaco.
 
I saw your images on another site without a copyright notice, can I use those images? 
No. An image does not have to have a copyright notice or symbol displayed with it in order to be copyrighted.
 
What happens if I get caught using copyrighted work? 
You will be required to stop all illegal activities, your website may be temporarily or permanently disabled, you may be sued, fined and/or sentenced to several years in jail.
 
Remember most artwork is copyrighted, even if you can't see a copyright notice. So if you are not 100% sure that you have permission, don't use it!